At THE ALIEN STORE, home of the iconic Lil Mayo collectible, we are committed to ensuring your order arrives safely and on time. Below, you’ll find all the necessary details regarding our shipping process.

 

1. Order Processing

1.1. Processing Time:

All orders are processed within 1 to 3 business days after payment is confirmed.

1.2. Business Days:

Our business days are Monday through Friday, excluding official holidays in Mexico.

 

2. Shipping Methods and Times

2.1. Shipping Options:

We offer several domestic and international shipping options, which will be displayed during the checkout process.

2.2. Estimated Delivery Times:

• Standard Shipping: 3 to 5 business days

• Express Shipping: 1 to 3 business days

 

Please note that in some cases, orders may take up to 15 business days to arrive, depending on the courier and your location. For real-time updates, feel free to contact our support team.

 

2.3. Tracking Your Order:

Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package.

 

3. Shipping Costs

3.1. Cost Calculation:

Shipping costs are automatically calculated based on the weight, size, and destination of your order and will be shown during checkout.

3.2. Promotions:

From time to time, we may offer free shipping promotions on qualifying orders that meet specific criteria.

 

4. Deliveries

4.1. Shipping Address:

Please ensure your shipping information is complete and accurate. We are not responsible for delivery issues caused by incorrect or incomplete address details.

4.2. Delivery Attempts:

If the courier is unable to deliver your package, it may be returned to us. In such cases, we will contact you to arrange re-shipment. Additional shipping charges may apply.

 

5. Lost or Damaged Shipments

5.1. Lost Shipments:

If your order has not arrived within the estimated time frame, please reach out to us at globalitemexport@gmail.com so we can investigate with the shipping carrier.

5.2. Damaged Packages:

If your package arrives visibly damaged, please do not accept it. Contact us immediately so we can initiate a claim with the courier.

 

For any questions or concerns regarding shipping, don’t hesitate to contact us at globalitemexport@gmail.com.

 

Thank you for choosing THE ALIEN STORE – official home of Lil Mayo and elite alien collectibles.